Employee Capability and Service Quality Linking Leadership to MSME Resilience in Small Hotels

Dasmadi; Sri Hartono; Muhammad Ghalih

doi:10.53893/grtss.v2i3.518

Authors

Dasmadi Sekolah Tinggi Ilmu Ekonomi APRIN https://orcid.org/0009-0008-2265-9072
Sri Hartono Universitas Muhammadiyah Ponorogo https://orcid.org/0009-0003-5641-9783
Muhammad Ghalih Southern Taiwan University of Science and Technology

DOI:

https://doi.org/10.53893/grtss.v2i3.518

Keywords:

digital volunteering, conflict management, social capital, resistance to change, humanitarian organizations

Abstract

This study examines how entrepreneurial ecosystem and entrepreneurial leadership influence MSME resilience in the small hotel sector in Indonesia. Drawing on dynamic capability theory, the study proposes that resilience is achieved through the sequential mechanisms of dynamic capability and service quality. Data were collected from 262 owners and managers of small accommodation businesses and analyzed using PLS-SEM. The results indicate that both entrepreneurial ecosystem and entrepreneurial leadership significantly enhance dynamic capability, which in turn improves service quality and ultimately strengthens MSME resilience. The findings further reveal that service quality plays a critical role in translating internal capabilities into sustainable outcomes. This study contributes to the literature by offering a process-based explanation of MSME resilience and highlighting the importance of capability development and service delivery in service-oriented industries. Practical implications are provided for MSME development and tourism policy.

Author Biographies

Dasmadi, Sekolah Tinggi Ilmu Ekonomi APRIN

Dasmadi is a lecturer at Sekolah Tinggi Ilmu Ekonomi (STIE) APRIN, South Sumatera, Indonesia. He holds a Master's degree in Management and has research interests in management, human resource management, organizational development, entrepreneurship, community empowerment, and sustainable economic development. He has published scholarly articles in national and international journals and actively participates in research and community engagement activities that promote organizational performance and socioeconomic development.

Sri Hartono, Universitas Muhammadiyah Ponorogo

Sri Hartono is a lecturer in the Department of Management at Universitas Muhammadiyah Ponorogo, East Java, Indonesia. He holds a Master's degree in Management and specializes in human resource management and entrepreneurship. His research focuses on human resource management, organizational behavior, leadership, entrepreneurship, micro, small, and medium enterprises, and sustainable business development. He has authored numerous publications in national and international journals and is actively engaged in research and community service initiatives that contribute to organizational effectiveness and regional economic development.

Muhammad Ghalih, Southern Taiwan University of Science and Technology

Muhammad Ghalih is a PhD student in the Department of Business and Management, Southern Taiwan University of Science and Technology, Taiwan. His research focuses on halal supply chain management, sustainability, environmental, social, and governance integration, artificial intelligence applications in business, decision making methods, and international business. His scholarly work examines the intersection of digital transformation, ethical supply chains, and sustainable development, with publications in reputable international journals and edited volumes. In addition to his academic research, he actively contributes to international research collaboration and interdisciplinary initiatives that promote innovation in business and management